Refund policy
RETURN & REFUND POLICY
Thank you for shopping at Slay Queen Jewellery. We want you to be completely satisfied with your purchase.
As a consumer located in the UK or European Union, you are fully protected by the UK Consumer Rights Act and the EU Consumer Rights Directive.
1. Right of Withdrawal (14-Day "Cooling-Off" Period)
By law, you have the right to cancel and return your order within 14 days from the day you (or a third party indicated by you) received your goods. You do not need to provide any reason for doing so.
By law, you have the right to cancel and return your order within 14 days from the day you (or a third party indicated by you) received your goods. You do not need to provide any reason for doing so.
To exercise your right to return, you must inform us of your decision by a clear statement via email at {k69409028@gmail.com.
2. Return Conditions
To be eligible for a full refund, your item must meet the following criteria:
To be eligible for a full refund, your item must meet the following criteria:
- The item must be returned within 14 days of notifying us about your return.
- Items must be unused, unwashed, and in the same condition that you received them.
- Items must be in their original packaging with all tags attached.
3. Non-Returnable Items
In accordance with UK and EU laws, the following items cannot be returned unless they are faulty:
In accordance with UK and EU laws, the following items cannot be returned unless they are faulty:
- Custom-made, personalized, or bespoke items.
- Sealed goods that were unsealed after delivery and are not suitable for return due to health protection or hygiene reasons. Please note: due to hygiene reasons, earrings and pierced jewellery cannot be returned unless they arrive damaged or faulty.
4. Return Shipping Costs
- Change of mind: If you are returning an item because you changed your mind, you (the buyer) will be responsible for paying the return shipping costs to our international fulfillment center.
- Faulty or incorrect items: If the item arrived damaged, faulty, or is different from what you ordered, we will cover all return shipping costs or provide a full refund/replacement without requiring a physical return.
5. Refunds
Once your return request or proof of return is processed and approved, your refund will be processed automatically to your original method of payment.
Once your return request or proof of return is processed and approved, your refund will be processed automatically to your original method of payment.
- By law, we will issue your refund within 14 days of approving your request.
- The refund will include the standard shipping cost you paid when placing the order (if applicable). Enhanced express shipping costs are non-refundable.
6. Damaged or Faulty Goods
If your product is defective or damaged upon arrival, please contact us immediately at k69409028@gmail.com with your order number and photos/videos of the defect. You have up to 30 days from delivery to request a full refund or replacement for faulty goods.
If your product is defective or damaged upon arrival, please contact us immediately at k69409028@gmail.com with your order number and photos/videos of the defect. You have up to 30 days from delivery to request a full refund or replacement for faulty goods.
Contact Us & Return Address
If you have any questions about our Return and Refund Policy, or if you need to start a return, please contact us:
If you have any questions about our Return and Refund Policy, or if you need to start a return, please contact us:
- By email: k69409028@gmail.com
Please note: Returns are processed through our international warehouse network. Please contact our customer support team first to obtain the correct return shipping address and instructions for your specific order. Do not send items back to the address on the shipping label without contacting us.