Shipping policy
SHIPPING POLICY
Thank you for shopping at Slay Queen Jewellery! We are dedicated to delivering our beautiful products to you as quickly and safely as possible. Please review our shipping guidelines below.
1. Order Processing Time
- All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
- You will receive another notification with a tracking number once your order has shipped.
2. Shipping Destinations & Delivery Times
We proudly ship to customers located in the United Kingdom (UK) and the European Union (EU). Because we source our jewellery from global creators to offer you the best styles and prices, your items are dispatched from our international fulfillment centers.
We proudly ship to customers located in the United Kingdom (UK) and the European Union (EU). Because we source our jewellery from global creators to offer you the best styles and prices, your items are dispatched from our international fulfillment centers.
Estimated delivery times are as follows:
- United Kingdom: 7 to 14 business days.
- European Union: 7 to 16 business days.
Please note: These delivery times are estimates. While most packages arrive on time, minor delays may occasionally occur due to customs checks, postal bottlenecks, or holiday seasons.
3. Shipping Rates
- Free Shipping: For All Products
4. Tracking Your Order
Once your package is shipped, we will send you a confirmation email containing a tracking number and a link to track your journey. You can monitor your shipment directly on our website using our dedicated tracking page or via international postal tracking tools. Please allow 24–48 hours for the tracking information to update.
5. Customs, Duties, and Import Taxes
For UK and EU customers, we make every effort to pre-clear packages. However, please be aware that any additional customs fees, import duties, or local clearance taxes applied by your country's customs office upon arrival are the sole responsibility of the customer. Slay Queen Jewellery has no control over these charges.
6. Incorrect Shipping Addresses & Lost Packages
- Please double-check your shipping address during checkout. We are not responsible for orders that cannot be delivered due to incomplete or incorrect address information provided by the buyer.
- If your order is significantly delayed or marked as delivered but you haven't received it, please contact our support team immediately.
Contact Us
If you have any questions or concerns regarding the delivery of your order, please do not hesitate to contact our customer support:
If you have any questions or concerns regarding the delivery of your order, please do not hesitate to contact our customer support:
- By email: k69409028@gmail.com